Work directly with Matthew
We help St. Louis businesses and nonprofits with computers, software, websites and connected tools. You work directly with Matthew Jamison, remotely or on-site by arrangement.
We agree on scope first. Before changing your tools, we plan testing, backups and a way back where supported. Share sanitized errors or made-up examples, not passwords or customer records.
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Questions before you start
How does Single-Issue Technical Support work?
$125 covers up to the first hour of diagnosis, troubleshooting and testing, payable even if unresolved. Extra time is $125/hour or $31.25 per 15 minutes, approved before we continue. Return visits for the same fix remain included. We provide findings and next steps; resolution is not guaranteed.
What does $395 a month include?
Agreed website, software and technical help: up to three small requests per paid month, one active at a time. Includes supported upkeep and backups, one phone/video meeting and a work report. Paid at the start, month to month; no rollover. Accepted work remains due unless canceled under the agreed terms. Larger work is quoted separately.
What counts as a small request?
A footer edit, photo replacement, added link or small software issue may fit. We confirm scope before starting; larger changes need separate agreement.
When will you reply, and when will the work happen?
A personal reply within two business days. Work timelines are agreed together; immediate and weekend replies are not guaranteed.
What do you need from me?
Describe the problem and list the tools involved. Use sanitized errors or made-up examples; leave out passwords and customer records.
What if I cancel or need a refund?
You may cancel by email at any time. We refund the remaining prepaid balance after approved work and approved costs that cannot be recovered. See cancellation terms and refund timing. Existing signed terms remain in force.
Do my existing agreement and ownership change?
Existing agreements and commitments still apply. Your website, domain, content and accounts stay yours.
How long is a repair quote valid?
Seven business days. If something unexpected gets in the way, contact us.
Is there work you don’t take?
We do not work with cryptocurrency or NFT projects, multi-level marketing or pyramid structures, adult content, firearms sales, or businesses under active regulatory action.
Do you offer nonprofit discounts?
Jamison Software Solutions offers a 15% discount to nonprofit organizations and churches.